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Customer Portal for Fleet and Service Management

Transforming the Customer Experience Intelligent Customer Self Service

ABOUT CUSTOMER

World's leading Automotive Original EquipmentManufacturer (OEM) in the Mining and Construction Equipment Industry.

CHALLENGES

  • Dozens of portals, systems, operating entities have separate applications. 
  • Customers go through several such portals to monitor and manage their machines.
  • No unified customer experience online for self-service, warrantees, claims, manuals, machine tracking, order.
  • No integration to intelligent dozers​​​​​

SOLUTION

  • Customer Portal – Fleet and Service Management Platform across all product lines. 
  • Single Pane of Glass – unified application across all business systems.
  • Order new parts by selecting the part from 2D representations.
  • Location-based inventory & pricing checks.
  • View orders, claims, documentation – role based restricted access to manuals.
  • Map all machines, prescriptive maintenance.
  • Real-time telemetry, AI and machine tracking.​​​​​

BENEFITS

  • #1 digital user experience to monitor and manage fleet, set alerts and track utilization.
  • This solution is the only customer facing application that is offered FOC to their customers – a key differentiator.
  • Single Sign On implemented using Azure Active Directory.
  • Reduced downtime, proactive service center alerts/follow-up.​​
  • Real-time reporting/analytics
Leveraging over 25+ years of success, Softura is a global software development and modern technology consulting company. We design, code, and deliver complex architecture, applications and systems that are built upon leading modern technologies.
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