Employee Service Bot

Help your employees work more efficiently by deploying automation using your existing licensing and low code options.
  • Scale IT support by leveraging AI and reducing resources
  • Allow employees access to instant help, solving questions and tasks
  • Dramatically reduce errors by automation
  • Resolve emergency support tickets in seconds – not days
  • Automate 50% of IT Help Desk tickets

Unleash the Power of Intelligent Automation

With Softura’s Employee Service Bots
Softura’s RPA solutions work with many technologies, including Microsoft Teams, Power Automate, and Power Apps.
Softura’s Digital Worker
Full-Cycle Automation:
Automate all stages of employee support requests using a low code Bot.
Conversational Interface:
Employees access a user-friendly Bot providing a comprehensive conversational interface for quick and easy resolution.
Seamless Communication:
Integrated with Microsoft Teams, Slack, ServiceNow, and other technologies across your entire technology stack.

Softura’s Intelligent Automation

Is a Gamechanger
Schedule a Demo

Softura’s Employee Automation Solution Examples

Work Smarter; Not Harder
Ramp up your automation and provide a better employee experience.
Password management
Ticket Status
Hardware and Software requests
Request a password reset in conversational English and let our digital worker handle the rest.
Whether you need a status update or a fix, our digital worker can troubleshoot your queries.
Trust Softura's digital worker to handle the provisioning of your hardware and software seamlessly.

Simplified Automation For Predictable Results

Essentially any high-volume, rules-driven operation can be automated. However, this requires a careful understanding of your existing workflows, an assessment of the workloads, and typical turnaround times to ensure that the automation solution drives the intended ROI.
Intelligent Automation

Identify
Determine the suitable candidates for automation. Identify processes that are high volume, rule-based, and impact the speed of resolution.

Implement
Develop the automation solution by building a conversational AI interface, enabling end-to-end automation and integrating with the overall enterprise architecture.

Test
Validate the implemented solution by testing the Bots in a test environment and updating the Bots to fix any bottlenecks as needed.

Deploy
Deploy the digital worker in your helpdesk environment. Review the performance and fine-tune the same to ensure optimal performance.

Analyze
Assess the Bot performance over time and take corrective actions as needed. Perform ongoing maintenance of the Bots

Identify
Determine suitable candidates for automation by identifying processes that are high-volume, rule-based, and are slow to resolve.

Implement
Deploy automation of a conversational AI Bot. Enable complete automation by integration with enterprise architecture.

Analyze
Monitor Bot performance over time and use conversations to tighten results delivered.

Deploy
Deploy to production. Review automation performance and fine-tune to ensure optimal performance.

Test
Validate the automation solution by testing the Bot(s) within a test environment and making adjustments as needed.

Intelligent Automation

Proven Framework; Measurable Outcomes

Designed with conversational alerts, Softura’s Digital Worker can help you:

Reclaim Unused S/W licenses
Proactive alerts to prompt the employee to recover unused software licenses

Accelerate Approval Process
Automated workflows that seamlessly route approval requests on the same platform

Notify Credential Expiry
Prompt password reminders that reduce the incoming tickets by at least a thousand

Reduction in resolution times from 3 days to 3m.
Accuracy in issue resolution
Reduction in ticket backlogs
Reduction in support costs
Increase in employee productivity
Consult Now

Unlocking Possibilities With A Data-Driven Approach

Our data-driven strategy harnesses Microsoft “Power BI”, allowing us to identify the most suitable candidates for automation.

Experience The Power Of Conversational AI

Learn more about Softura’s AI-driven Employee Service Bots.
Schedule a Live Demo
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