Implementing a successful digital transformation strategy without a solid IT infrastructure is nearly impossible. So, start by building an IT architecture plan to accommodate the necessary technologies and systems to transform your business digitally. Invest here first, and then consider what tools are needed to move forward. Look at all areas of your business, i.e., from accounting and supply chain to marketing automation and security. There are applications available to help transform every area, but it's essential to consider which department/processes to prioritize.
Digital transformation involves investing in four areas:
1. Business processes
2. Information management
4. Technology platforms
Find the appropriate, industry-specific software tools for each and ensure they integrate seamlessly. Use SaaS applications to solve your critical business issues where available and use cross-device experiences that will support all major mobile platforms. What about AI? While you may want to take advantage of comprehensive services, infrastructure, and tools to build AI-powered experiences, ensure these include bots that naturally interact with users. People want "human" experiences with bots. Look for AI-powered tools with built-in advanced analytics to make faster predictions.
But let's face it - tools are meaningless without the right talent. Your digital transformation readiness checklist should include a strategy for attracting and maintaining the right people. This is becoming increasingly important as technology becomes more pervasive in every department of your organization. Once you have the talent, ongoing training is critical as technologies evolve.