Your next best hire is a Bot with personality that is:
Every organization is scrambling to introduce automation, without compromising on quality or engagement. While the objective is to automate routine tasks which reduces the time taken and frees up resources who can focus on value-adding strategic activities, the companies have their work cut out for them in identifying tasks and workflows to automate, selecting the right technology and platform.
To get the best return on investment in technology such as automation and Artificial Intelligence, it is imperative for companies to work with a partner like softura who understands the ecosystem - the technologies, platform and vendors and has demonstrable experience in implementing solutions for industry peers.
Going with a vendor who specializes in a piece of the Conversational AI pipeline, such as a platform provider, creates a 'lock-in' as the business logic is intentionally coupled with the platform. This reduces flexibility and can lead to compromises.
Softura provides a platform-agnostic approach for Conversational AI because each use case requires a specialized combination of platform and Softura is best suited to build out of the entire pipeline this way.
Design the architecture
Identify and work with NLP platform players - reduce and negotiate high license costs
Build an angostic business logic server
Whether you have a mature digital support infrastructure, or you are just getting started, Softura can help you solve many of the complex challenges that organizations face by providing market-leading tools to enable automation, engagement and increased productivity.
Softura is the premier partner of the top Natural Language Processing (NLP), Automatic Speech Recognition (ASR), Text-To-Speech (TTS) vendors. We have in-house experts who utilizes open source AI models like Open AI, Google BERT, Tensor Flow, Facebook Fasttext to build solutions.
Your Conversational AI Assistant will handle more than half of all inquiries across social, mobile, and digital.
Answer instantly - Your Bot is available to respond to tickets 24X7 on all 365 days.
Free up your live agents to respond to critical interactions.
IVR, Web Chat, SMS, Facebook Messenger, WhatsApp, Alexa, Mobile App, Google Assistant.
Integrate with CRMs
Integrate with messaging apps
Augment your existing workflow
Seamlessly integrate into your support stack or CRM to augment your existing workflow