Adaptive Cards transform Microsoft Teams into a fully functional automation interface. Your teams can initiate workflows, submit approvals, track orders, and receive structured updates — all without leaving Teams. Because Adaptive Cards are embedded directly in the host application, adoption is immediate and training overhead is near zero. Organisations deploying Adaptive Automation through Softura consistently report up to 55% reduction in IT maintenance costs within the first year of deployment.
Reclaim Unused S/W licenses
Proactive alerts to prompt the employee to recover unused software licenses
Accelerate Approval Process
Automated workflows that seamlessly route approval requests on the same platform
Notify Credential Expiry
Prompt password reminders that reduce the incoming tickets by at least a thousand
Adaptive automation goes beyond traditional robotic process automation (RPA) by incorporating AI, natural language processing, and conversational interfaces. Where standard RPA executes fixed rule-based tasks, adaptive automation understands intent, handles variability, and interacts naturally with employees through Microsoft Teams. This makes it suitable for a far broader range of enterprise processes — including unstructured requests, approval workflows, and customer interactions — that traditional RPA cannot reliably handle.
Organisations deploying Softura's Adaptive Automation consistently report: a 55% reduction in IT maintenance costs, resolution times reduced from 3 days to under 3 minutes, an 85% reduction in support ticket backlogs, a 40% increase in employee productivity, and 90% first-contact resolution accuracy. Most clients see measurable ROI within the first 90 days of deployment.
A single automated process can be live within 2–4 weeks. A full enterprise automation programme covering 5–10 core processes typically deploys within 3–6 months. All automation runs within your existing Microsoft Teams environment — no new infrastructure, no legacy system replacement, and no significant change management effort required.
The highest-ROI candidates are high-volume, repetitive processes with predictable inputs — including IT helpdesk requests, purchase order processing, employee onboarding, shipping notifications, scheduling, and credential management. Softura's free workshop uses your own process data to identify and prioritise the best candidates in your specific environment.
No. Softura's platform integrates with your existing infrastructure — Microsoft Active Directory, ERP systems, CRM platforms, and service management tools — through Azure connectors and APIs. No existing systems need to be replaced or significantly modified. The platform layers intelligent automation on top of what you already have.
