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A World-Class Company, Developing World-Class Software, with World-Class Talent

Project Lead – Support

Experience

10+  Years

No. of
Positions

5

Industry Type

Information Technology and Services; Computer Software

Key responsibilities of the job holder (list between 5-8 responsibilities)

•Experienced production support lead with 10 + years of relevant IT experience (SDLC- Waterfall / Agile, Production Support)
•The successful candidate will be responsible for daily Production Support functions for suite of applications.
•He/She will work on and ensure that all incidents related to the supported applications are resolved in a timely manner.
• Proven Experience in managing L2 and L3 Tickets, Ticket Allocation and tracking them for closure. Daily Responsibilities:
•Provide front line technical support to end users responding to issues related to Problem/Incident Management,Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
• Solve production down situations under tight SLA deadlines
• Root cause and problem resolution follow-up
• Debug and fix production issues by analyzing code, complex sql queries & stored Procedures
•Look for efficiency improvement in & productivity savings Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency
•Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
•Communicate with all lines of business and management the overall status and health of the application, contribute toautomation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues
• Interact with clients and demonstrate empathy to situations and challenges • This is a great opportunity for someone with good project management skills and can demonstrate flexibility
• Strong business acumen, communication, and presentation skills

Essential technical competencies (no more than 5)

• Minimum 5+ years of working experience as a Technical Lead
• Should have handled at least 5+ years in ASP.NET Core & Azure and SQL Server
• At least 2 years in WCF services/Web API, MVC and Entity framework
• Good Experience in ASP.Net, C#, Web Services, HTML, XML, OOA and OOD Concepts
• Good Experience in .Net applications Design including design patterns

Additional desirable requirements (no more than 3)

ITIL certification CMMI Level 3 process Requirements Analysis for Change Management Must Possess skills (Non-negotiable) –
• Minimum 5+ years of working experience as a Technical Lead
• Should have handled at least 5+ years in ASP.NET Core & Azure
• At least 2 years in WCF services/Web API, MVC and Entity framework
• Good Experience in ASP.Net, C#, Web Services, HTML, XML, OOA and OOD Concepts
• Good Experience in .Net applications Design including design patterns
• Sound knowledge of estimation technique
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2- 3 widely used monitoring / scheduling tools( Zoho, Microsoft Azure Devops, Service Now)

•Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
• Well versed in Release and Deployment process in Azure Environments

Company Overview

About Softura: Softura is a leading IT Services company with 25+ years of experience in the US and in India, delivering solutions across many industries and verticals. Powered by 400+ professionals we Discover, Define, Develop, and Deliver high-quality custom software solutions both On-Shore and Off-Shore. As a Microsoft Certified Gold Partner, we have the experience and expertise to deliver unparalleled solutions for your unique business needs.

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