• Triage of the reported incidents
• Proactively Monitoring the Application Health Dashboards
. • Acknowledge any auto generated Application Alerts and act upon appropriately
• Following Knowledge base / Run book for administrative operations, service requests
• Perform configurations changes, fixing data issues, perform code fixes / change requests / enhancements as required
• Adherence to Service Level Agreement
• Escalate un-resolved issues to Dev Team if the issue is not resolved within the stipulated time defined in the existing process.
• Perform RCA for un-common / critical issues in coordination with Development Teams.
• Update the Knowledge base with RCA findings
• Develop Operational dashboards / Tools to improve the operational processes
. • Participate in Release Management Activities to keep up to date with on-going activity
• Collaborate with Infrastructure / Network / Security teams for any planned maintenance activities

ASP.NET Core MVC
Entity Framework Resource
Azure - (experience in writing and deploying function apps)

• Excellent verbal and written communication skills
• Ability to work cross-functionally and globally to achieve successful outcomes
• Ability to work independently in a fast-paced environment
• Goal-oriented with superior work ethic
• Ability to identify business problems, facilitate problem resolution
• Willingness to learn new technology / domain and be an SME

ASP.NET MVC
HTML, JS, jQuery and CSS
MSSQL

About Softura: Softura is a leading IT Services company with 25+ years of experience in the US and in India, delivering solutions across many industries and verticals. Powered by 400+ professionals we Discover, Define, Develop, and Deliver high-quality custom software solutions both On-Shore and Off-Shore. As a Microsoft Certified Gold Partner, we have the experience and expertise to deliver unparalleled solutions for your unique business needs.