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Customer Portal for Fleet and Service Management


World's leading Automotive Original EquipmentManufacturer (OEM) in the Mining and Construction Equipment Industry.


  • Dozens of portals, systems, operating entities have separate applications. 
  • Customers go through several such portals to monitor and manage their machines.
  • No unified customer experience online for self-service, warrantees, claims, manuals, machine tracking, order.
  • No integration to intelligent dozers​​​​​


  • Customer Portal – Fleet and Service Management Platform across all product lines. 
  • Single Pane of Glass – unified application across all business systems.
  • Order new parts by selecting the part from 2D representations.
  • Location-based inventory & pricing checks.
  • View orders, claims, documentation – role based restricted access to manuals.
  • Map all machines, prescriptive maintenance.
  • Real-time telemetry, AI and machine tracking.​​​​​


  • #1 digital user experience to monitor and manage fleet, set alerts and track utilization.
  • This solution is the only customer facing application that is offered FOC to their customers – a key differentiator.
  • Single Sign On implemented using Azure Active Directory.
  • Reduced downtime, proactive service center alerts/follow-up.​​
  • Real-time reporting/analytics
Leveraging over 25+ years of success, Softura is a global software development and modern technology consulting company. We design, code, and deliver complex architecture, applications and systems that are built upon leading modern technologies.
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