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Conversational AI ​Implementation for Global Automotive Company

Implementing Conversational AI

ABOUT CUSTOMER

World's leading Automotive Original EquipmentManufacturer (OEM) in the Mining and Construction Equipment Industry.

CHALLENGES

  • Reduce the time taken to perform routine tasks such as get data, set alerts, access documents for which the user has permission. 
  • Easier way to access help within the application.
  • Reduce the need to raise support tickets and solve functionality related queries while using the application itself.​​​​​

SOLUTION

  • Our Bot solution is a personal digital assistant chatbot integrated with the web application that is designed to answer queries related to functionalities of the application.
  • This Pattern-Matching and Natural Language Understanding chatbot is trained to recognize keywords and patterns so that it provides appropriate and helpful responses to users.
  • The future roadmap includes integrating bot with voice assistants for speech-based querying. ​​​​​

BENEFITS

  • Perform routine tasks faster.
  • Make help within the application be more intuitive and responsive.
  • Automate responses to Frequently Asked Questions (FAQs).
  • Improvise by taking feedback from the users.
  • Bot responds to queries within 10 seconds and keeps the user engaged and informed.
Leveraging over 25+ years of success, Softura is a global software development and modern technology consulting company. We design, code, and deliver complex architecture, applications and systems that are built upon leading modern technologies.
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