ABOUT CUSTOMER
World's leading Automotive Original Equipment Manufacturer (OEM) in the Mining and Construction Equipment Industry.
CHALLENGES
- Reduce the time taken to perform routine tasks such as get data, set alerts, access documents for which the user has permission.
- Easier way to access help within the application.
- Reduce the need to raise support tickets and solve functionality related queries while using the application itself.
SOLUTION
- Our Bot solution is a personal digital assistant chatbot integrated with the web application that is designed to answer queries related to functionalities of the application.
- This Pattern-Matching and Natural Language Understanding chatbot is trained to recognize keywords and patterns so that it provides appropriate and helpful responses to users.
- The future roadmap includes integrating bot with voice assistants for speech-based querying.
BENEFITS
- Perform routine tasks faster.
- Make help within the application be more intuitive and responsive.
- Automate responses to Frequently Asked Questions (FAQs).
- Improvise by taking feedback from the users.
- Bot responds to queries within 10 seconds and keeps the user engaged and informed.
